Disruption and innovation often go hand in hand, but there is an important difference between the two. For example, the use of smartphones to connect online with business services was an innovation. But when Uber began using smartphones to facilitate ride-sharing, the result was a disruption that literally had people fighting in the streets.


Uber’s impact on point to point transport services – where customers choose their destinations rather than fixed stations or stops – was such that the NSW Government appointed a task force to implement regulatory change.
As a result, the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 was passed by the NSW Parliament in June 2016, establishing the NSW Point to Point Transport Commission.
Elizabeth Ann is executive director of the new commission, and says it is possible to develop a capability infrastructure for dealing with disruption that will help organisations avoid being “Ubered.”


Read a reflection from the presentation entitled “Planning and Designing a “capability infrastructure” delivered by Elizabeth Ann, RMS – Director Point to Point Reform Program at the AMCouncil NSW Chapter National Symposium “Future Directions for Infrastructure” held November 2017 Read it here