Melbourne – Change Management: Software Implementation Fleet Management
8 May @ 5:30 pm - 7:00 pm
The successful implementation of fleet management software is a complex process that requires effective change management strategies to ensure smooth transition and user adoption.
This presentation explores the role of change management in the deployment of fleet management software at Court Services Victoria and identifies the key stages of change management, including assessment of current processes, stakeholder engagement, communication strategies, and training programs.
Additionally, the presentation discusses the challenges encountered during the implementation phase, such as resistance to change, data migration issues, and the need for ongoing support.
This software implementation highlights how a structured change management approach can mitigate risks, foster user acceptance, and maximize the long-term benefits of fleet management software. It highlights that a well-managed change process not only enhances the operational performance of the fleet but also facilitates the transformation of organisational capabilities in an increasingly digital and data-driven environment.
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About the speaker:
Svetlana Makoutonina (Senior Project Manager, Asset Strategy & Compliance, Court Services Victoria) is an experienced strategy, project and change management professional passionate about property and asset management. She holds a bachelor’s degree in finance and an MBA in Strategic Management, further supported by industry-specific qualifications. Her experience is largely in the financial services industry and state government, where she has worked in customer-facing roles and on a variety of strategic projects. She has concentrated on end-to-end delivery of new software platforms, development, and implementation of regulatory & risk frameworks (AMAF and QMS ISO 9001), delivery of statewide procurement tenders and development and implementation of capability frameworks. Throughout her career, she has developed an acute understanding of the end-user, strategic business imperatives and brings this insight into her Asset Management work with Courts Victoria.